Privacy Policy

1. Information We Collect

We may collect, process, and store the following categories of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Residential address
• Emergency contact details
• Billing and payment-related information
• Communication preferences

B. Pet Information

• Pet name
• Breed, age, gender, and weight
• Vaccination records
• Medical history and allergies
• Behavioral history and temperament
• Feeding instructions and special care requirements
• Grooming preferences
• Veterinary details

C. Technical & Usage Information

• IP address
• Device information
• Browser type and version
• Operating system
• Website activity and navigation behavior
• Cookies and analytics data
• Date, time, and duration of visits

2. How We Use Information

We may use collected information for legitimate business and operational purposes, including:

• Providing grooming, boarding, daycare, bakery, and related services
• Managing appointments and reservations
• Processing payments and invoices
• Verifying vaccination and safety requirements
• Personalizing pet care experiences
• Communicating appointment updates and reminders
• Improving website functionality and customer experience
• Conducting analytics and quality monitoring
• Preventing fraud and security threats
• Marketing and promotional communications where permitted

3. Legal Basis for Processing Information

By providing information to Ruffle Social, you consent to the collection and processing of such information for purposes reasonably related to our services and operations.

We may also process information where necessary:

• To fulfill contractual obligations
• To comply with legal requirements
• To protect the safety and wellbeing of pets, customers, staff, or the public
• To pursue legitimate business interests

4. Sharing & Disclosure of Information

Ruffle Social does not sell, rent, or trade personal information to third parties.

However, we may share information in limited circumstances including:

• Veterinary clinics during emergencies
• Payment processors or financial service providers
• Website hosting or analytics providers
• Legal or governmental authorities when required
• Insurance providers or legal advisors
• Affiliates in connection with mergers or restructuring

5. Pet Health, Safety & Emergency Situations

• Pet parents are responsible for providing accurate and updated information.
• Failure to disclose medical or behavioral concerns may impact service eligibility.
• Ruffle Social may seek veterinary attention during emergencies.
• Transportation, medication, and veterinary expenses remain the responsibility of the pet parent.
• Ruffle Social shall not be liable for complications arising from undisclosed conditions.

6. Cookies, Tracking Technologies & Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality and performance
• Understand user behavior and engagement
• Personalize content and advertising
• Enhance security and fraud prevention

Users may disable cookies through browser settings, though some website features may not function properly.

7. Data Retention

We retain personal and pet-related information only for as long as reasonably necessary to provide services, resolve disputes, enforce agreements, and meet legal or regulatory obligations.

8. Data Security

We implement commercially reasonable safeguards intended to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no digital storage or internet transmission system can be guaranteed completely secure.

9. Marketing & Promotional Communication

• Appointment reminders
• Promotional offers
• Newsletters
• Service announcements
• Event invitations

Users may opt out of promotional communication at any time.

10. Photography, Video & Media Consent

Ruffle Social may capture photographs or videos of pets during grooming, boarding, daycare, or events for:

• Social media
• Marketing campaigns
• Website content
• Promotional materials

By using our services, you grant Ruffle Social a non-exclusive right to use such media unless you opt out in writing before service commencement.

11. Third-Party Platforms & External Links

Our website may contain links to third-party websites or services. Ruffle Social does not control or take responsibility for their privacy practices or content.

12. Payment Information

Payments may be processed through third-party payment gateways. Ruffle Social does not store complete debit card or banking credentials unless explicitly stated.

13. Children’s Privacy

Our website and services are intended for individuals above the age of 18. We do not knowingly collect information from minors without guardian consent.

14. User Responsibilities

• Provide accurate information
• Not misuse the website or services
• Not upload harmful content or malicious software
• Comply with applicable laws and regulations

15. Limitation of Liability

To the fullest extent permitted by law, Ruffle Social shall not be liable for indirect, incidental, or consequential damages arising from use of our website or services.

16. Indemnification

Users agree to indemnify and hold harmless Ruffle Social, its employees, affiliates, and partners from claims arising from misuse of services, inaccurate pet information, or policy violations.

17. Changes to This Privacy Policy

Ruffle Social reserves the right to update or revise this Privacy Policy at any time without prior notice.

18. Governing Law & Jurisdiction

This Privacy Policy shall be governed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana.